Dear Mr. Oberst:
We are delighted to write to express our complete satisfaction in regard to our recent experience with your company.
Window Factory was recommended to us as the source for quality,
affordable replacement windows. From our initial call to your Sales
Department to the final step of installation of our replacement
windows, we experienced first hand the remarkable professionalism and
efficiency of your staff and the beauty and superior quality of your
Customer Service? No problem for
Tri-State Window Factory. The appointments made by your sales reps,
measurers and installers were always kept on time.
sales rep offered useful information about tax credits and Keyspan
Energy rebates for replacement windows to further offset the cost of
purchase. We availed ourselves of both these programs and saved money.
The measurers came more than once to insure perfect fit.
installers even removed and replaced the blinds for us, left the work
areas as clean as they found them and carted away the old windows.
clerical staff was always accessible and ready to accommodate questions
and concerns with on- the-spot answers and resolutions. (A special
“thanks” to Erica).
Tri-State Window Factory is a
customer-satisfaction driven company and we are so thankful that we
received the initial recommendation and decided to put Tri-State to the
test. Your rating is Outstanding! We will recommend Tri-State without
Very truly yours,
Michael and Catherine F